Returns & Exchanges
Due to the perishable nature of our products, we do not accept returns on food items; however, we are committed to ensuring your satisfaction if your order arrives damaged or incorrect. Please review the following steps to resolve any issues with your recent Loaded Tea purchase.
Contact Support
Email our customer service team within 48 hours of delivery with your order number and a brief explanation of the issue.
Provide Documentation
Attach clear photos of the shipping box, the product packaging, and any visible damage or incorrect items received.
Internal Review
Our quality assurance team will review your claim within 3 business days to determine eligibility for a replacement or store credit.
Resolution
Once approved, we will ship a replacement order at no additional cost to you or issue a digital gift card for the full purchase amount.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing